Customer satisfaction is always our top priority, and as such we handle each query on an individual basis. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods you have 14 days from the date of delivery to return items from your order.
Please read carefully our return policy to ensure you can proceed with your request as quick as possible.
Return Instructions (UK)
We offer FREE UK returns through MyHermes.
To request a return please go to Contact us and enter your full name, and email along with the order number and reason for return. You will receive an email with a RAN (Returns Authorised Number) and shipping form which you will need to include in the return shipment.
All returns should be sent back to us in their original packaging provided. Please ensure when returning the parcel that the HAVVA box is properly protected with the exterior packaging box that was provided or an alternative.
Returns must be shipped within 14 days of the order delivery date.
Return Instructions (Rest of world)
Unfortunately, we do not offer free returns outside of the UK.
When returning unwanted items, you will be liable for the cost of posting it back to us. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
If returned an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. HAVVAMUSTAFA.COM is NOT responsible for any return custom charges made.
Types of Returns
Items can be exchanged only when a different size or a different colour of the same Item Code is available. There is no charge for customers within the UK. However, shipping is charged for Europe, North America and the rest of the world.
If you wish to exchange your item for an alternative style, you must return it and purchase the new piece separately.
The new item will be eligible for return through the same return procedure.
Refunds will be processed as soon as returned items have been checked and accepted by HAVVAMUSTAFA.COM.
Your refund will either be credited to the original purchaser's credit card and will include shipping costs for faulty items only. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
If Express Shipment was added and paid for during checkout by the Client, it will not be included in the Refund amount. If Express Shipment was included free of charge the Refund amount will not be affected.
Returns Terms & Conditions
This is an approximate conversion table to help you find your size.
If you have already purchased an item by our brand, we would recommend that you select the same size as indicated on its label.
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