You can return any item purchased on havvamustafa.com within 14 days from the delivery date.
Return Instructions (UK/EUROPE/USA)
To request a return please go to Contact us and enter your full name, and email along with the order number and reason for return. You will receive an email with shipping form which you will need to include in the return shipment.
Please make sure your items are returned new, unused and with all HAVVA packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted and will be sent back to you.
havvamustafa.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in its original, unaltered and unwashed condition.
Returns must be shipped within 14 days of the order delivery date.
Please contact our customer care team by emailing email@example.com if you have any further questions.
Return Instructions (Rest of world)
Unfortunately, we do not offer free returns outside of the countries listed above.
When returning unwanted items, you will be liable for the cost of posting it back to us. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
All Returns outside of the UK
If returned an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. HAVVAMUSTAFA.COM is NOT responsible for any return custom charges made.
havvamustafa.com is able to offer an exchange on the same item in another size only.
If you wish to exchange your item for an alternative style, you must return it and purchase the new piece separately. The new item will be eligible for return through the same return procedure.
Please note we accept one exchange shipment per purchase in the following areas
UK / USA / EU
Subsequent exchanges/refunds will be subject to shipping charges
UK £10 per Item
US $30 per item
EU €20 per item
Your refund will be processed as soon as the items have been received by HAVVAMUSTAFA.COM. However please allow up to 14 days from the day you return the product for your account to be credited. Your refund will be credited back to the credit card that was used to make the original purchase.
We are unable to refund any applicable taxes or duties, and shipping charges on returned items.Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
Gift cards are valid for a period of 12 months from date of purchase and are non-refundable. If you need to return an item purchased with a gift card, the return value will be issued as store credit.
Returns Terms & Conditions
Please be sure to read our shipping information for latest changes to EU shipments.
There may be delayed delivery as well as customs duties/taxes due to Brexit.