You can return any item purchased on havvamustafa.com within 14 days from the delivery date.
Return Instructions (UK/EUROPE/USA)
To request a return please go to Contact us and enter your full name, and email along with the order number and reason for return. You will receive an email with a RAN number and shipping form which you will need to include in the return shipment.
All returns should be sent back to us in their original packaging provided. Please ensure when returning the parcel that the HAVVA box is properly protected with the exterior packaging box that was provided or an alternative.
Returns must be shipped within 14 days of the order delivery date.
Return Instructions (Rest of world)
Unfortunately, we do not offer free returns outside of the countries listed above.
When returning unwanted items, you will be liable for the cost of posting it back to us. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
All Returns outside of the UK
If returned an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. HAVVAMUSTAFA.COM is NOT responsible for any return custom charges made.
Types of Returns
havvamustafa.com is not able to offer exchanges.
If you wish to exchange your item for an alternative style, you must return it and purchase the new piece separately.
The new item will be eligible for return through the same return procedure.
Refunds will be processed as soon as returned items have been checked and accepted by HAVVAMUSTAFA.COM.
Your refund will either be credited to the original purchaser's credit card and will include shipping costs for faulty items only. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
Duties, taxes and the original shipping charges are non-refundable.
Returns Terms & Conditions
This is an approximate conversion table to help you find your size.
If you have already purchased an item by our brand, we would recommend that you select the same size as indicated on its label.
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