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We ship internationally More info

Deliveries

Which countries does HAVVA ship to?

HAVVA ships worldwide from the UK, with free exchanges and returns. 

How much will delivery cost?

UNITED KINGDOM

Orders Under £100

Standard Shipping: UPS 3-5 Business Days : £5.00

Orders Over £100

Standard Shipping: UPS 3-5 Business Days : Free  

 

EUROPE (EU Members)

All orders

Standard Shipping: UPS 3-5 Business Days : £10.00

 

NORTH AMERICA (Canada & United States)

All orders

Standard Shipping: DHL 3-5 Business Days : £10.00

 

REST OF THE WORLD (please note some countries are outside of our shipping zone, please use the contact form to see if we ship to your country)

Standard Shipping: DHL 5-7 Business Days : £35

How long does delivery take and how much will it cost?

Available items:

Items that are already available will be dispatched in 1-2 business days (Monday-Friday) following order completion.
During sales or special promotions, processing times may be longer.

 

Pre-ordered items:

Pre-Ordered items will be shipped as soon as they are received in our warehouse. The full price will be deducted the same day in which the order is placed, despite the postponed shipment date.

We remind first-time Clients that HAVVAMUSTAFA.COM can request the Bank to double check the transaction and the account information. This verification process will delay immediate shipping.

 

Estimated transit time after dispatch:

United Kingdom: Standard Shipping, 3-5 business days

United Kingdom: Express Shipping, 1-2 business days (orders must be placed before 12pm)

Europe: Standard Shipping, 3-5 business days

USA and Canada: Standard Shipping, 5-7 business days 

 

HAVVAMUSTAFA.COM cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of HAVVAMUSTAFA.COM.

Please note, couriers do not make deliveries or pick-ups on United Kingdom public holidays.

Will I have to pay duties?

UK

We ship directly from the UK. No duties or taxes will be charged when shipping within the UK.

 

EU

There may be additional taxes and duties that are not included in the shipping rates at checkout when shipping to countries within the EU. We deliver DDU (Delivery Duties Unpaid) HAVVA does not take responsibility for any customs fees or charges for EU orders. These customs charges are the sole responsibility of the customer.

For more information, please consult your local customs office. If an order is sent back to our UK warehouse because the import fees were not cleared, the customer is liable to any additional costs, including the cost of returning the parcel back to our UK warehouse.

 

USA

Orders under US$800 are free from any import duties and will not attract any extra fees. We deliver DDU (Delivery Duties Unpaid). Orders over US$800 are liable for all applicable import duties upon arrival into The United States, which you will need to pay to UPS/DHL or US Customs upon delivery. 

For more information, please consult your local customs office. If an order is sent back to our UK warehouse because the import fees were not cleared, the customer is liable to any additional costs, including the cost of returning the parcel back to our UK warehouse.

 

Rest of World

We ship DDU (Delivery Duties Unpaid) to all other countries. As the purchaser, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your delivery from customs on arrival to your country or region. HAVVA is unable to advise or predict the amount. 

For more information, please consult your local customs office. If an order is sent back to our UK warehouse because the import fees were not cleared, the customer is liable to any additional costs, including the cost of returning the parcel back to our UK warehouse.

How can I track my order?

When the order is shipped, customers receive an email from HAVVAMUSTAFA.COM specifying the tracking number and a direct link to monitor the shipment status.

In the event of delays in customs, customers will be notified directly by the courier and/or HAVVAMUSTAFA.COM.

Shopping Online

Payments

Shopify Payments processes all transactions.

We accept Visa, MasterCard, Visa Debit, Visa Delta, American Express and Apple Pay. Payment is debited from your card at the time of purchase.

If you wish you can also use PayPal as an alternative method of payment.

Klarna (United Kingdom Only)

Financing with Klarna (United Kingdom Only)

As of this time we are currently only able to provide this payment method to residents within the United Kingdom. We continue to work towards making this available to more customers worldwide.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: the United Kingdom

 

Having trouble paying with Klarna?

If you have any trouble placing an order with Klarna, it could be due to one of the following reasons:

Klarna may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount.Klarna may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to.You may have outstanding payments on previous Klarna statements. Once these are paid off, try Pay Later with Klarna again. If you've recently paid off outstanding statements, please allow 24 hours before trying to pay through Klarna again.You may have missed a required field at the checkout, such as filling in your Date of Birth.If you haven't used Klarna before and you're shipping to a different address to your billing address, the payment may be declined.

Klarna are an independent payment provider and HAVVA have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Promo Codes

Clients who have received a Promo Code for HAVVAMUSTAFA.COM, by newsletter, through social networks or on approved promotional websites, can insert this code during checkout. Each code has a validity, start and end date, which limits its use and cannot be extended.

Only one code can be used at a time.

Prices and Currencies

To help international shoppers the website has a currency converter feature found at the bottom of our site.

We allow for different currencies to be viewed while shopping online and payments and invoices are processed in the selected currencies. We currently accept £/GBP | €/EUR | $/USD

Size Chart

Share details about your shipping policies, item returns, or customer service.

Pre-Order

Using a pre-order system ensures we at HAVVA are sticking by our core design values in a sustainable manner. We aim to continue avoiding product waste and materials by releasing limited runs of products in small drops, gauging our customers response to our designs and acting against fast fashion.

Pre-order means you have ordered before the product is ready to be dispatched helping you secure the items before it’s sold out. We also aim to reward those who place pre orders with a discount of 15% upon pre-order.

Once the item is launched this discount will no longer apply. Simply use code PRE15 upon ordering to receive your discount

Returns questions

How do I return my item to HAVVA?

You can return any item purchased on havvamustafa.com within 14 days from the delivery date.

To request a return please click this link to request a Returns Form Label.

Be sure to fill in all the required information. You will receive an email with the shipping form which you will need to include in the return shipment.

Please make sure your items are returned new, unused and with all HAVVA packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted and will be sent back to you.

havvamustafa.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in its original, unaltered and unwashed condition.

Returns must be shipped within 14 days of the order delivery date.

Please contact our customer care team by emailing customercare@havvamustafa.com if you have any further questions.

How much do returns cost?

All returns are free of charge so you can try them on in the comfort of your home.

Can I exchange for a different size/colour?

To ask for an exchange click this link and be sure to fill out the form with the correct information. Alternatively, you may email us at customercare@havvamustafa.com

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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